Information That We Collect
We may collect information from you in a variety of ways:
When you visit our website, we will store: the website from which you visited us from, the parts of our website that you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognise and stop any misuse.
You may update your preferences on tracking within our website at https://www.abingdonecoclean.co.uk/update-tracking.
Web Browser Cookies
Our website uses ‘cookies’ to facilitate functionality.
Third Party Services
In order to provide, maintain and secure our website and services, we use the following third party services which may collect your personal data:
We use Stripe as a trusted invoicing and payment gateway to process payments that you make via a credit or debit card. Stripe is a PCI Level 1 Service Provider, which is the highest grade of payment processing compliance.
To facilitate the payment Stripe will store your name, email address, billing address and the payment details that you provide to make the payment and carry out fraud checks. With your consent, this information can be used to make repeat charges where necessary, such as for a recurring service. This personal data may be stored and processed in any country where Stripe have operations or where Stripe engage service providers.
We use the Google reCAPTCHA service to avoid illegitimate and non-human interaction with our site, particularly for forms within our site.
In order to validate that you are human, and not a bot, the following information may be collected and used: all cookies placed by Google over the last 6 months, how many mouse clicks (touches, if you are using a touch device) you have made on the screen, the language your browser is set to, all plug-ins that you have installed on the browser. This personal data is processed by Google in the United States of America.
Third Party Websites
Your Acceptance of this Policy
By using our website and/or partaking in functionality within our website you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Upon change to this policy, your continued use of our website or service will be deemed your acceptance of those changes.
Your Data and Rights
You are entitled to challenge the accuracy and completeness of data that we hold on you as well as to update, make amendments or request erasure of the provided information, subject to exceptions prescribed by law. You will be opted out of all marketing unless you specifically request otherwise.
We will always try our best to assist in all of your queries, however you have the right to make a complaint at any time to the Information Commissioner’s Office (www.ico.org.uk), the authority in the UK for data protection.
User Access Request
You have the right to submit a User Access Request to us, to request access to the data that we hold on you at any time. You have the right to obtain:
Upon receiving a User Access Request, we are required to complete this within 30 days and provide you with the information that you have requested, subject to exceptions prescribed by law. We must also include a copy of the personal information that we hold on you with each request.
If you would like to submit a User Access Request, this may be sent to firstname.lastname@example.org.
Document Last Updated: 20 June 2020